Was heading to Michigan and almost lost a tire on the highway. Got to Monro and they got me a new hub installed in about an hour. Staff was friendly and did a good job.
I went in to get my brakes done... oh so I thought.... it was a simple rock that was stuck that was making all types of noises thankfully not my brakes. The workers were amazing in kind. I am a single mom with no clue about cars at all... they could have screwed me over and said they fixed my jeep & charged me and I wouldn't have a freaking clue... they even found an issue with my jeep and referred me to somewhere else. Kind and honest crew! Plan on getting all my oil changes there now :))
Staff is very helpful and friendly! They have fixed a few things for me, and today they fixed my tire for free(it had a screw in it).
Went to this place to find out the cost of changing my front rotors and brake pads and the driver side hub assembly. They wanted to charge me 500 bucks to do it. And that is just the labor cost. I told them I have all the parts to get it done. That's 250 bucks an hour. I will be getting in touch with the better business bureau about this matter. Went to tireman in defiance and got the work done for 185 total. Will never go to Monroe muffler ever.
This location doesn't know the definition of customer service. Please take my word and do yourself a favor, go somewhere else!! From beginning to end I had a terrible experience. Every employee was immature and unprofessional beyond what I could imagine. I don't know how locations like this stay in business. Please do not go here, I know I will never be back!
Monro Muffler Brake Service is a US Car Repair based in Defiance, Ohio. Monro Muffler Brake Service is located at 935 N Clinton St, Defiance, OH 43512, USA.
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